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• While connected: click Report in the bar at the top of the viewer. On a phone, it's Report a problem in the ☰ menu.
• If connecting fails: there's a Report a problem button on that screen and on your list of PCs.
• On the PC: right-click the DextraDesk icon by the clock and choose Report a problem….
• Or email support@dextradesk.com.

What a report contains

Before a report is sent, you see exactly what's in it: your own words, what kind of device and browser you used, how the connection was doing, the PC's Windows version and graphics, and DextraDesk's own error messages. If DextraDesk stopped unexpectedly on the PC, a short note of that goes with it.

It never contains what's on your screen, anything you copy or type, or the names of your files. Nothing is sent unless you click Send. Reports are kept for 180 days. See our Privacy Policy.

Someone got into your PC without your say-so?

Right-click the DextraDesk icon and choose Disconnect, then Report misuse…, and email support@dextradesk.com. Change your DextraDesk password and turn on two-factor sign-in in Settings.

More guides on the Help page. Questions? support@dextradesk.com