support@dextradesk.com

Help us help you

If something isn't working, please tell us:

• the email address of your DextraDesk account,
• what you were doing and what happened (a screenshot helps),
• the browser and device you connected from, and whether you were on Wi-Fi or mobile data.

Never send us your password or two-factor codes. We will never ask for them.

Report misuse

If you believe someone is using DextraDesk to reach a computer without permission, email support@dextradesk.com with "Misuse report" in the subject. Tell us what you know, such as the email address involved and when it happened. We can disable accounts that break our Terms.

If you think someone is connected to your PC right now: right-click the DextraDesk icon by the clock and choose to disconnect or pause, then change your DextraDesk password and turn on two-factor sign-in in Settings. If you didn't install DextraDesk yourself, uninstall it from Windows Settings → Apps.

Security problems

Found a security weakness? Please email support@dextradesk.com with "Security" in the subject, and give us a chance to fix it before telling anyone else.

Billing

You can change or cancel your plan yourself in the app under Settings → Billing. For anything else about a payment, email us. See also our Refund Policy.