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Your list of PCs shows whether each one can be reached right now. You can connect only to a PC that shows Online.

"Asleep since …"

The PC went to sleep or hibernated, so it can't be reached until someone wakes it (press a key or the power button). DextraDesk can't wake a PC from the browser.

To stop it falling asleep on its own, on that PC right-click the DextraDesk icon by the clock and make sure Keep this PC awake so I can connect has a tick. It's on unless you turned it off. With it on:

• Windows doesn't put the PC to sleep when it's idle. The screen still turns off as usual.
• It works only while the PC is plugged in. A laptop on battery still sleeps, to save the battery.
• Choosing Sleep from the Start menu, or closing a laptop's lid, still puts it to sleep.

"Offline · last seen …"

The PC isn't connected to DextraDesk. Check, in this order:

1. It's switched on and online. Can it open a website?
2. DextraDesk is running and not paused. The icon by the clock shows its state. If its menu says Resume, click it.
3. It's still paired. If the menu offers Pair this PC, the PC was removed from your account: pair it again.
4. Restart the PC. DextraDesk starts with Windows, even before anyone signs in.

Still offline? Right-click the icon on the PC, choose Report a problem… and click Send, or email support@dextradesk.com.

More guides on the Help page. Questions? support@dextradesk.com